Casinacho Casino Privacy Policy

1. Who this policy covers

Our services are intended for adults only: every account holder must be over 18. We do not knowingly collect data from anyone under that age, and the age confirmation you give at sign-up is part of the record we keep for your account.

2. Information you give us

We collect only what is needed to run your account and keep it secure:

• Registration details. You sign up with an e-mail address and a password, or with your Google account. Registration usually also asks for your personal details and a phone number.
• Verification documents. Before your first withdrawal, we verify your account. For this, we typically ask for proof of identity, proof of address and proof of payment.
• Payment information. When you deposit by Visa, Mastercard, bank transfer, Revolut, Apple Pay, Google Pay or a cryptocurrency such as Bitcoin, Ethereum, Litecoin or Tether, we record the transaction details needed to credit your balance and send withdrawals back.
• Messages to support. When you write to us through live chat or e-mail, we keep the conversation so that we can follow up on your request.

3. Information collected while you play

As you use your account we record your deposits, withdrawals, bonus activity and game sessions across slots, live casino and instant-win titles. We also keep the settings you choose for yourself, such as deposit limits or a self-exclusion request, so that they are applied every time you log in.

4. Why we use your data

We process personal data for clear and limited purposes:

• to create and manage your account and confirm that you are an adult;
• to process deposits and withdrawals and to verify that a payment method belongs to you;
• to apply bonus conditions and loyalty benefits correctly;
• to honour the responsible gambling settings you have chosen;
• to answer your questions and resolve complaints;
• to detect fraud and protect your account from misuse.

We do not sell your personal data.

5. Who receives your data

We share information only where a service cannot be delivered without it. Payment providers receive the details needed to complete your transaction. Identity checks may involve specialised service partners acting on our instructions. We may also disclose data where we are legally required to do so. Every partner that handles your data on our behalf is expected to keep it confidential and use it only for the task we have given them.

6. Cookies and similar technologies

We use cookies to keep you logged in, remember your preferences and understand how our services are used. You can delete or restrict cookies in your browser settings at any time; note that some parts of your account may not work properly without them.

7. How long we keep data

We keep personal data for as long as your account is open and afterwards only for as long as we need it to meet our legal, accounting and security obligations. When data is no longer required, we delete or anonymise it.

8. How we protect your data

We use technical and organisational measures to protect your information against loss, misuse and unauthorised access. Access to verification documents is limited to the staff who need it. You can help as well: choose a strong password, keep your Google account secure if you sign in with it, and log out on shared devices.

9. Your choices

You may ask us at any time to tell you which data we hold about you, to correct details that are wrong or outdated, or to delete data we are no longer required to keep. You can also object to marketing messages. To make such a request, contact us through live chat or e-mail. We may ask you to confirm your identity first so that nobody else can access your information.

10. Changes to this policy

We may update this policy when our services or our processes change. The date at the top of this policy always shows the current version. If a change is significant, we will let account holders know before it takes effect.